Refund policy

Refund & Return Policy

All sales are final.

We do not offer refunds, returns, or exchanges once an order has been placed.

Exceptions

Refunds or replacements will only be issued in the following cases:

• We made an error in fulfilling your order (e.g., wrong item or size sent), or

• The item arrives defective or damaged due to a manufacturing fault.

If you believe your order qualifies under one of these exceptions, please contact us at jandaestudios@gmail.com within 7 days of delivery, including:

• Your order number

• Clear photos of the issue

Each request is reviewed on a case-by-case basis. If approved, we will either issue a refund or provide a replacement at our discretion.

Additional Notes

• Shipping costs are non-refundable.

• Normal wear, improper care, or damage caused after delivery does not qualify as a defect.

• Minor variations in color, texture, or stitching are part of the natural manufacturing process and are not considered defects.

By placing an order with Jandae, you acknowledge and agree to this policy.