Shipping policy

Order Processing

Premade Items

Premade pieces are already produced and ready for fulfillment.

• Processing Time: 1–3 business days

• After processing, your order is handed off to the carrier for delivery.

Pre-Order Items

Pre-order pieces are made specifically for you.

• Production Time: 3–6 weeks

• Once production is complete, your order will be packed and shipped.

Why the difference?
Premade items are stocked and ready to go. Pre-order items require time for cutting, sewing, finishing, and quality checks to ensure each piece meets Jandae’s standards.

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Shipping Times

Shipping timelines begin after processing (for premade items) or after production (for pre-order items).

Canada

• Premade: 3–7 business days

• Pre-order: 3–7 business days after production

USA

• Premade: 5–10 business days

• Pre-order: 5–10 business days after production

International

• Premade: 7–14 business days

• Pre-order: 7–20 business days after production

Actual delivery times may vary based on carrier delays, weather, holidays, or customs processing.

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Shipping Confirmation & Tracking

Once your order ships, you will receive an email with your tracking number.
Please allow up to 24–48 hours for tracking information to update.

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Customs, Duties & Import Fees

International orders may be subject to customs duties, taxes, or additional fees upon arrival in your country.
These charges are not covered by Jandae and are the responsibility of the customer.

If a package is refused due to unpaid duties or fees, shipping costs are non-refundable.

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Address Accuracy

Please ensure your shipping address is correct at checkout. Jandae is not responsible for delayed or lost packages due to incorrect or incomplete addresses.

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Return or Abandonment of Undeliverable Packages

If we are unable to arrange a successful delivery, the package will either be:

• Returned to us at Jandae, or

• Classified as abandoned by the courier

Please note: If a package is abandoned or returned due to customer error (such as an incorrect address or failure to pay duties and taxes), the customer is responsible for all associated fees, including return shipping costs and any applicable restocking fees.

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How to Avoid Delivery Issues

To ensure your order arrives smoothly, we strongly encourage the following:

• Double-check your shipping and contact information at checkout

• Respond promptly to any communication from us or the courier

• Ensure duties and taxes (where applicable) are paid to avoid returns or delays

We appreciate your understanding and cooperation, as this policy helps us maintain efficient service and ensure the successful delivery of your orders